Refund policy
Last updated: 30 August 2026
We build boots for people who spend the day on their feet. A boot that does not fit is not a boot you can work in, and we would rather take it back than have it sit in your hallway. This policy explains exactly how that works.
1. Standard returns — 365 days, unworn
If your boots are in new, unused condition and they do not fit properly, or you are not satisfied with your purchase, you may return them for a full refund within one year of the purchase date.
To qualify, boots must be:
- unworn — try them on indoors, on carpet or a clean floor, not outside;
- free of scuffs, dirt, and any wear on the outsole;
- returned in their original shoe box, with every component included — spare laces, inserts, hangtags and any accessories supplied with the pair.
Please do not use the shoe box as the shipping box. Boots that arrive in a damaged or discarded original box may not be eligible for a full refund.
2. The Crantaiger Fit Guarantee — 30 days, even if worn
Buying boots online without trying them on is a real risk, and we are not going to pretend otherwise.
For eligible Crantaiger boots, within 30 days of delivery, you may return your pair for fit or comfort reasons even if you have worn them outdoors, for a full refund or an exchange in a different size.
Conditions:
- United States only. This guarantee does not currently extend to international orders.
- One pair per customer, per order.
- Boots must be returned in the original shoe box with all components.
- Applies to fit and comfort only. Products believed to be defective are handled under section 5 below, not under this guarantee.
- Items marked final sale are excluded.
- We ask that you complete a short fit report — three questions, under two minutes — telling us where the boot hurt and at which hour. That feedback is the entire reason this guarantee exists: it goes straight into the next sample. Refusing the questionnaire will not void your refund, but please do it. It is how the next pair gets built right.
Eligible styles are identified on the product page. During the founding production run, all Crantaiger boots are eligible.
3. Return shipping costs
United States — return shipping is free on orders placed at crantaiger.com. We provide a prepaid return label to our United States fulfilment facility.
International — international orders do not qualify for free return shipping. The cost of the return will be deducted from your total refund amount. Duties and taxes are non-refundable and will not be reimbursed on returned orders. International returns must be submitted within 90 days of the purchase date; please allow up to six weeks for the refund to be credited.
Exceptions — for defective items and for shipping errors made by us, we cover return shipping in full, in every market.
4. Final sale
Items marked as final sale are not eligible for return or exchange.
5. Faulty, damaged or incorrect items
If your order arrives damaged, defective, or is not the item you ordered, contact us with your order number and photographs of the issue. We will arrange a replacement, an exchange, or a full refund including all shipping, at no cost to you. This is separate from the Fit Guarantee and is not limited to 30 days. Nothing in this policy affects your statutory rights.
6. Exchanges
If the size is wrong, request an exchange and we will reserve the replacement size where stock allows. If your size is not available, we will issue a refund instead. During limited production runs, an exchange may need to wait for the next run; we will tell you the date before you commit, and you can take a refund instead at any point.
7. Made-to-order and limited production runs
Some Crantaiger products, including limited founding production runs, are made after the order window closes. These items are covered by this policy in full. The 365-day standard return window runs from the date of purchase; the 30-day Fit Guarantee runs from the date of delivery, not the date of purchase. Expected production and dispatch times are stated on the product page before you order.
8. How to start a return
Email sales@crantaiger.com with your order number and the reason for the return. We will reply with return instructions, a return address, and a prepaid label if your order is eligible.
Returns are received at our United States fulfilment facility, not at our registered address. The correct return address is issued with your return authorisation. Please do not send items back before contacting us — returns sent to our registered address, or sent without authorisation, cannot be traced to your order and may be refused.
9. Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow a reasonable time for us to process the return and issue the credit; US refunds are typically issued within 10 business days of receipt, international within six weeks.
Original outbound shipping charges are refunded only where the item was faulty, damaged or incorrect.
10. Customers in the European Union and the United Kingdom
If your order is shipped to an address in the EU or the UK, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in addition to the rights described above. Where cancellation rights apply, we will refund within 14 days of receiving the returned goods.
11. Contact
Crantaiger Footwear House is a trading name of LaoNi Footwear House Inc., a corporation organized under the laws of the State of Colorado, United States.
Registered address: 1500 N Grant St, Unit 394 Denver, CO 80203 United States
Email: sales@crantaiger.com