Shipping policy
Last updated: 30 August 2026
Where orders ship from
Orders are picked, packed and dispatched from our fulfilment partner's warehouse in New Jersey, United States. Our registered address in Denver, Colorado is an administrative address only and does not accept shipments or returns.
Order processing
In-stock orders are processed within 1–3 business days of payment, Monday to Friday, excluding public holidays. You will receive a confirmation email when your order is placed and a second email with tracking when it dispatches.
Made-to-order and limited production runs
Some Crantaiger products are produced in limited runs and are made after an order window closes. Where this applies, the expected production and dispatch timeframe is stated clearly on the product page before you order. If a production timeline changes, we will email everyone affected with the revised date and the reason.
Delivery times
Delivery times are estimates provided by the carrier and begin from the date of dispatch, not the date of order. They are not guaranteed and may be affected by carrier delays, customs processing, weather and peak periods.
Shipping charges
Shipping charges are calculated and displayed at checkout before payment, based on your destination and the service selected.
International orders, duties and taxes
Where duties and import taxes are collected at checkout, the amount shown is final and no further charges are due on delivery. Where they are not collected at checkout, the recipient is the importer of record and is responsible for any duties, import taxes and customs handling fees charged by the destination country. These charges are set by your local authorities and are outside our control.
If a parcel is refused at delivery or abandoned at customs, any return shipping and fees incurred may be deducted from your refund.
Address accuracy
Please check your delivery address carefully at checkout. We are not able to redirect a parcel once it has been dispatched. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; a further shipping charge may apply.
Lost, delayed or damaged shipments
If your tracking has not updated for 7 business days, or your parcel arrives damaged, contact us at sales@crantaiger.com with your order number and we will open an investigation with the carrier and see it through to resolution.
Free returns (United States)
Return shipping is free on US orders placed at crantaiger.com. International orders do not qualify for free return shipping; the cost is deducted from the refund, and duties and taxes are non-refundable. Full detail is in our Refund Policy.
Returns
For returns and exchanges, see our Refund Policy.
Contact
Crantaiger Footwear House is a trading name of LaoNi Footwear House Inc., a corporation organized under the laws of the State of Colorado, United States.
Registered address: 1500 N Grant St, Unit 394 Denver, CO 80203 United States
Email: sales@crantaiger.com